Refund policy

We have specific return and refund policies for our lodging, safari experiences, and gift shop purchases to ensure a seamless experience for our guests.

Lodging Cancellation & Refund Policy

You can cancel or modify your room reservation up to 48 hours before your scheduled check-in for a full refund. Cancellations made within 48 hours of your reservation may not be eligible for a refund.

To request a cancellation or modification, please contact us at info@giraffeinnandsafari.com. Include your booking details and receipt or proof of purchase.

Ticket Refund Policy

Tickets for our VIP animal encounters, and other experiences can be refunded or rescheduled according to the following cancellation policy:

- 100% refund for cancellations made more than 14 days before the scheduled check-in.

- 50% refund for cancellations made more than 7 days but less than 14 days before the scheduled check-in.

- No refund for cancellations made less than 7 days before the scheduled check-in.

If an experience is canceled due to unforeseen circumstances, such as severe weather, we will work with you to reschedule or provide a full refund.

For any issues or rescheduling requests, contact us at info@giraffeinnandsafari.com.

Gift Shop Return Policy (Online Orders)

You have 14 days from receiving your item to request a return for products purchased through our online gift shop. To be eligible, items must be in the same condition as received, unused, with tags, and in the original packaging. A receipt or proof of purchase is required.

To initiate a return, contact info@giraffeinnandsafari.com. We will provide a return shipping label and instructions. Please do not send items back without first requesting a return, as they will not be accepted.

Damages and Issues

Please inspect your items upon receipt. If your room, experience, or product is damaged, or if you receive the wrong item, contact us immediately so we can resolve the issue.

Exchanges

For gift shop items, the quickest way to exchange an item is to return the original product once approved, then make a separate purchase for the new one.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved. For lodging and safari experiences, cancellations made more than 48 hours before your reservation will be fully refunded. Gift shop returns processed within 14 days will be refunded in full if approved.

Approved refunds will be processed to your original payment method within 10 business days. If you haven’t received your refund after 15 business days, please contact us at info@giraffeinnandsafari.com.